Frequently asked questions
Find answers to the most common questions below or contact us directly
Measure & Calculate
How do I measure my wall?
Measure the width and height of the complete wall. If any section of the wall has different lengths, measure the widest (or highest) point of the wall. Keep in mind to double-check all edges and the middle of the wall to confirm your measurements. If they differ, use the largest one. The wallpaper is printed in the exact measurements provided. We suggest adding a minimum of 2 cm to the width and height measurements if the wall is uneven. If you are covering a corner, add a minimum of 2 cm to the width for every corner.
How do I know how much Wallpaper I need?
If you have measured your wall, all you need to do is input those measurements into our ordering calculator (available on each product page). The calculator will provide the exact wall area and calculate the Wallpaper price.
How is the price calculated?
The price calculation is simple. Depending on your measurements, the wall area is calculated and displayed in square meters (m2). The Wallpaper price equals the product of the wall area and the Wallpaper unit price. Depending on the weight of the Wallpaper, shipping will be calculated during checkout and applied to the sum.
What about slanted ceilings or windows?
In most cases, if your wall has a moderately slanted ceiling, you still need to disregard it and measure based on the highest point of the wall. However, if the slant angle is significant, contact us to find the best solution for you.
Windows are calculated as wall area. In rare cases where the windows are taking a large portion of the wall (e.g. double glass doors with a slight wall overhang on top), it's possible to print out only a partial section of the wall to reduce waste. However, in such cases, it's best to consult with our team before ordering.
Regarding Wallpaper installation, slanted ceilings and windows do not cause any installation problems, however, keep in mind that they could knock-out certain motifs out of the Wallpaper. To avoid such unforeseen scenarios, it's best to consult and use our visualization feature to get an exact idea of how the installed Wallpaper could look like.
What is the minimum order size?
A minimum of 4m2 per Wallpaper is required to complete an order.
Choose your Wallpaper
Will the Wallpaper fit my wall?
You might have a different wall setup than compared to our storefront product images and that's completely OK. All of our Wallpapers are custom-designed exclusively for your wall. Wallpaper motifs will be re-arranged manually by our design team to resemble the initial design concept. By doing so, we ensure that you have a one-off product, tailored to your wall exclusively.
Can I get a preview of my Wallpaper?
Yes! A photorealistic visualization of your room featuring the Wallpaper of choice (or more of them) can help you to decide if it will fit your room as imagined, free of charge. Choose the visualization option displayed on each product page and follow a few steps to send your visualization request.
What is the visualization turnaround time?
The turnaround time for visualizations is 3 working days. A prerequisite for a successful turnaround is that you have provided all necessary information through our visualization form. Of course, in case anything is missing or not clear, our team will contact you via email
How many visualizations may I order for free?
Currently, there is no set limit on requests you can send. However, we kindly suggest to contact us in case you have multiple Wallpapers you can't decide upon. In that case, our team will gladly make a suggestion based on your requirements.
Ordering & Payment
What should I keep in mind when ordering?
Ordering the Wallpaper is secure and straightforward and the process does not differ from most online shops. We would however advise you to double-check measurements before ordering to minimize the possibility of error. Since the Wallpaper is custom made and fits your wall exclusively, returns due to wrong measurements will not be accepted. If you however still experience problems with measurements, contact us and we'll find a solution.
Credit Card Payments
We accept payments with VISA, MasterCard and PayPal. All payments are handled by a secure service provider. Dreamhood Wallpapers doesn't handle or store any card information. Once the payment has been processed, you'll receive an order confirmation to the email associated with your order.
Do you ship instantly as the order has been made?
No. All of our Wallpapers are custom made to fit your wall exclusively, therefore we don't keep stock products upfront. Once the payment has been carried out, we custom design your Wallpaper to measure and print it. Usually, the process can take up to 3 weeks till the Wallpaper is ready-made and packed awaiting shipment to your door.
Packaging & Shipping
How is the Wallpaper packaged?
Secure packaging of your order is a priority. Your Wallpaper will be sealed and packed in a cardboard tube, resistant to moisture and impact.
How long is the delivery time?
Delivery time varies based on your location. Once your order is complete, reserve 2-3 days for delivery within the EU. Once the order is taken over by the carrier, you will receive an email with tracking information.
Where do you ship?
All of our products are shipped door-to-door within the EU. All orders are tracked.
Is the delivery door-to-door?
Yes. As long as you have provided an accurate address, you should get your order delivered to your door.
Can I track my order?
Yes. All orders are sent using tracked shipping. Once the order has been taken over by our carrier, you will receive the tracking information via email.
Returns & Exchanges
My wallpaper has flaws
While creating your custom Wallpaper, we ensure to include all necessary quality assurance checkpoints to guarantee a flawless product. However, mistakes can be made. Always check the wallpaper before hanging it to ensure there are no production defects. If you find any flaws, please contact us before you start installing the wallpaper, and we will replace it with a new one, free of charge.